TUFF Traders’ Code of Practice

Code Compliance in Brief

• Be a TUFF member.

• Use a compliant status checking service. 

• Check phone status as soon as you obtain the IMEI(s).

• For in-person transactions, reject those with adverse status. 

• For seller-not-present transactions

  • Quarantine those with adverse status. 

  • Hold for up to 28 days to allow the rightful owner to recover, or the seller to clear the adverse status.

  • After 28 days, dispose of the device in a way to ensure it cannot re-enter the market or return to the seller.

• Store seller details in case of change in status or investigation.

• In your terms and conditions make it clear and obvious to sellers that:

  • If they send you a stolen phone they won’t get paid and may not get it back.

  • Their details will be shared with other parties for the prevention and detection of crime.