Recyclers’ Code of Practice

Be a TUFF member.

Use a compliant status checking service. 

Check phone status as soon as you obtain the IMEI(s).

For in-person transactions, reject those with adverse status. 

For seller-not-present transactions

• Quarantine those with adverse status. 

• Hold for up to 28 days to allow the rightful owner to recover, or the seller to clear the adverse status.

• After 28 days, dispose of the device in a way to ensure it cannot re-enter the market or return to the seller.

Store seller details in case of change in status or investigation.

In your terms and conditions make it clear and obvious to sellers that:

• If they send you a stolen phone they won’t get paid and may not get it back.

• Their details will be shared with other parties for the prevention and detection of crime.